Frequently Asked Questions: Shipping FAQS

What are the shipping details?

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We utilize UPS for our world-wide shipping needs. We ship all Invitation Orders via UPS Ground Delivery (3-5 business days)- $25.

Please contact us for expedited shipping rates or for rates to Alaska, Canada and countries outside the continental USA.

PLEASE NOTE that UPS will NOT deliver to a P.O. Box, and there is no delivery on holidays and Saturdays.


What do I do if my order is damaged in transit?

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All of the products that leave our studio are expertly packaged to reduce the occurrence of damages in transit. However, from time to time, damages with our shipping carriers do occur. In the unlikely event of a damaged shipment, kindly help us by adhering to the following procedure.

Immediately upon receipt, please check your order thoroughly for any possible packaging damage as well as for completeness. If there is a problem with your order, it is imperative that you report it to us within 48 hours of receipt so that we can properly assist you. Delays in reporting damages may result in forfeiture of a claim being filed thus preventing us from assisting you.

If your package arrives damaged:

  • Please note the damages to the outer box. If the interior products were also damaged, please note those damages as well.
  • Do not throw away any of the original packaging materials. Our shipping carrier will need to pick up the entire contents of the damaged package for inspection purposes.
  • Call our studio within 48 hours to report the damages so that we can work with our shipping carrier to quickly facilitate an inspection.
  • If you wish, you may take digital photos of the damages and email them to our studio. This may help us with our claim filing.